Community Mental Health offers walk in or call crisis 24 Hours a Day (Walk-in services are for those in immediate crisis and cannot wait for an appointment). Visit our Walk-in Clinics Map to get directions to your nearest CMH Building. Crisis services provides crisis intervention, assessment, and screening for voluntary and involuntary psychiatric hospitalization, or learn the four signs of mental crisis.
Corine Smith Mann, Chief Strategic Officer/Quality Director at Detroit Wayne Mental Health Authority, earned her Bachelor’s degree and subsequently a Master’s in Social Work from Wayne State University. She brings a broad range of clinical and administrative experience in mental health, substance use disorder (SUD), and child and family services. Licensed by the State of Michigan in micro and macro practice as a Licensed Social Worker (LMSW) and Marriage and Family Therapist (LMFT), and certified as an advanced alcohol and drug counselor (CAADC) and Certified Prevention Consultant – Reciprocal (CPC-R).
She has worked in both the public and private sector, outpatient SUD and community mental health, residential and inpatient (mental health and SUD), and managed behavioral health. She brings more than thirty-five (35) years of experience, passion and commitment to improving the quality of supports and services to persons served by DWMHA.
In her current role, Mrs. Mann is responsible for Strategic Planning and directing the Quality Improvement Unit at DWMHA.
Focus on the customer. Services should be designed to meet the needs and expectations of customer. An important measure of quality is the extent to which customer needs, desires and expectations are met.
Understanding work as a system and processes. Providers need to understand the service system and its key processes in order to improve them. Using tools of process engineering allows simple visual images of these processes and systems.
Teamwork. Because work is accomplished through processes and systems in which different people fulfill different functions, it is essential to involve the process owners in the improvement. This brings their insights to the understanding of changes that need to be made and to the effective implementation of the appropriate processes, as well as the development of ownership of the improved processes and systems.
The Quality structure is described in the Authority’s Quality Assessment Performance Improvement Program (QAPIP). This aligns with the regulatory requirements of the Michigan Department of Health and Human Services (MDHHS), External Quality Review (EQR), and best practice for total quality management.
*All of these functions are not the direct responsibility of the Quality unit but may be connected through the Quality Improvement Program Structure under the Quality Improvement Steering Committee.
The Performance Monitoring function is responsible for compliance monitoring of our entire system. The Authority through its performance monitoring will set standards, conduct performance assessments, conduct remote and on-site monitoring of providers in the network; monitor facility quality improvement process, and facility provider education and oversight.
The work of the Quality Improvement Unit is supported by an interdisciplinary team of professionals:
Mary Allix, LLPC, CADS, CAADC
Josephine Austin, BSN, RN
Marjorie Creswell-Hall, LLPC
Danielle Dobija, LLP
Belinda Evans-Ebio, LMSW
Aline Hedwood, Mgmt. Assist
Shara Johnson, LP
Gail Parker, LMSW
Carla Spight-Mackey, LMSW
April Seibert, MA
V. Gail Simpson, LMSW
Allison Smith, PMP
Starlit Smith, LMSW
Patricia Springs, LMSW